Privacy Policy of Alchemi Renovations

Last Updated: 1st Aug 2025

Alchemi Renovations is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal data when you engage with our services or visit our website.

Introduction

1.Who We Are

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR). This means we determine how and why your personal data is processed.

2. Data We Collect

a. Information You Provide

  • Name & Contact Details: Including your full name, email address, postal address, and phone number.

  • Project Information: Property details, service preferences, survey responses, and consultation feedback.

b. Information We Collect Automatically

  • Usage Data: We may track how you use and interact with our website for service improvement and analytics.

3. How We Use Your Data

Your personal data may be used to:

  • Provide and manage our retrofit and design services.

  • Communicate with you about your project.

  • Respond to enquiries or complaints.

  • Send non-marketing service updates or operational communications.

We do not use your data for third-party marketing without your explicit consent.

4. Sharing Your Information

We may share your data only when:

  • Required by law or regulation.

  • Necessary to fulfil our services using vetted partners (e.g. contractors, assessors).

  • Internally, with our associated entities under Alchemi Renovations.

We do not sell your data or share it with external marketers.

5. Data Retention

We retain your personal data only for as long as necessary:

  • To deliver our services.

  • To comply with legal and regulatory obligations.

  • For dispute resolution and contractual obligations.

6. Data Security

We implement physical, electronic, and managerial safeguards to protect your information from unauthorised access, loss, misuse, or alteration.

7. Your Rights Under GDPR

You have the right to:

  • Access your personal data.

  • Correct or update inaccurate information.

  • Request deletion of your data.

  • Restrict or object to data processing.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, email: info@alchemirenovations.com

8. Contact Us

For any questions about this policy or your data:

Email: info@alchemirenovations.com
Phone: +44 (0)20 750 20381